FAQ

What is MyClinic.com?
MyClinic.com is a mobile app designed to simplify your access to healthcare.  Through MyClinic.com you can book and reschedule an appointment with your doc...
Mon, 1 Jul, 2019 at 12:03 PM
Why is MyClinic.com unique?
MyClinic.com allows users to share their medical records with any doctor they choose or their family members to ensure safer treatment and future health sup...
Mon, 1 Jul, 2019 at 12:04 PM
Why is it better than others?
By using only one login for all your healthcare needs allows you to maintain control 24/7 wherever you are around the world. Communicate with ease with you...
Mon, 1 Jul, 2019 at 12:05 PM
Can children use MyClinic.com
Adult users can add their children and loved ones to their profile to support them during their health needs. With a simple touch of a button you can switc...
Mon, 1 Jul, 2019 at 12:06 PM
Is sharing medical information safe?
Our blockchain technology and partnership with OpenEHR means your information is in safe hands and has the most sophisticated key locks and encryption to p...
Mon, 1 Jul, 2019 at 12:06 PM
Is this service for free?
The MyClinic.com app is free to download and use. If you choose an NHS service local to your GP Practice it will continue to be for free. If you opt for a ...
Mon, 1 Jul, 2019 at 12:06 PM
Can I cancel a booking?
Yes, a booking can be cancelled through the app. Some service providers will require some notice for a full refund, please check the individual service pro...
Mon, 1 Jul, 2019 at 12:07 PM
What if I’m unsure if a telemedicine appointment is right for me?
If you are unsure, you can contact the service provider for advice.  If your medical issue requires a detailed examination it may be best to book a clinic ...
Mon, 1 Jul, 2019 at 12:07 PM
How can I pay for services?
You have several options on the app. You can pay via credit or debit card or cryptocurrencies including Medtokens (MTN), Bitcoin (BTC) and Ethereum (ETH). ...
Mon, 1 Jul, 2019 at 12:07 PM
Can I use MyClinic.com to solely book with my NHS GP?
Yes, you can use whichever service is available to you. There is no obligation to use paid services. 
Mon, 1 Jul, 2019 at 12:08 PM