FAQ

What is MyClinic.com?
MyClinic.com is a mobile app and web app which allows you to conduct a video telemedicine consultation with a doctor.  The benefit of MyClinic.com is the ab...
Mon, 20 Aug, 2018 at 11:34 AM
How much does a MyClinic.com consultation cost?
The consultation fee for using MyClinic.com can vary depending on which service and doctor the patient chooses to conduct a consultation with.  This price i...
Tue, 17 Jul, 2018 at 9:43 AM
Why should I use MyClinic.com at The Groves Medical Group?
MyClinic.com allows you to schedule a consultation with a GP and conduct this via a video call using your phone or computer from the comfort of your own hom...
Mon, 20 Aug, 2018 at 11:34 AM
What medical queries are appropriate for a MyClinic.com consultation?
You can book a MyClinic.com consultation for any reason you would normally book a GP appointment for. If a face-to-face consultation or a physical examinat...
Wed, 9 May, 2018 at 2:17 PM
Are there any reasons for not booking a MyClinic.com consultation?
MyClinic.com is not designed for medical emergencies. If you think you have a medical emergency we advise you to use your local emergency services such as 9...
Mon, 14 May, 2018 at 5:32 PM
How can I pay for a MyClinic.com consultation?
When signing up to MyClinic.com, you can choose to pay by credit/debit card where you will be directed to our Payment Gateway provider to enter your credit/...
Mon, 20 Aug, 2018 at 12:05 PM
I am an NHS patient. Can I access MyClinic.com for free?
No, MyClinic.com is a private service at present. You can create a health passport for your medical records for free on the Medicalchain platform. Other Med...
Mon, 14 May, 2018 at 5:44 PM
Do I need to be registered at The Groves Medical Group to use MyClinic.com?
Yes, during the pilot phase, only UK patients will be able to register with The Groves Medical Group to use the Medicalchain platform and access MyClinic.co...
Wed, 18 Jul, 2018 at 9:36 AM
MyClinic.com Terms & Conditions
  This is our CURRENT policy and was Last Revised on the 23/07/2018. THESE TERMS AND CONDITIONS (THE “TERMS”) ARE A LEGAL CONTRACT BETWEEN Medicalchain...
Wed, 25 Jul, 2018 at 10:45 AM
MyClinic.com Privacy Policy
This policy (together with our terms of use Terms & Conditions and any other documents referred to on it) sets out the basis on which Medicalchain SA (“...
Tue, 21 Aug, 2018 at 3:09 PM